IT Issue Tracking
ID: 2016-01 WiFi Infrastructure
- Ticket ID: [2016-01]
- Ticket Date: [01/01/2016]
- Current Status: [Work in progress]
- Issue Description:
- Who: []
- Where: [GER 2nd floor]
- When: []
- What: [slow WiFi, instable WiFi, dropped connections]
- Tracking
- Assigned to: Kurt Schelin <schelin@usc.edu>
- Diagnosis
- Aging WiFi access points
- USC WiFi bandwidth limitation
- Bottleneck effect due to adjacent classroom
- Action Steps
- A USC ITS ticket on the aging access points had been setup.
- GERO 2nd floor WiFi access points had been updated.
- Mapping of WiFi weak spot in GERO.
- More aging WiFi access points will be upgraded by the USC ITS.
- Both the USC Secure and Guest WiFi networks are still prone to the bottleneck effect due to the limitations of the university IT infrastructure. A large scale upgrade of the USC IT infrastructure is in the planning by the USC ITS.
- Feedback / follow-up
- [Pending]
ID: 2016-02 Networked printer problem
- Ticket ID: 2016-02
- Ticket Date: 03/01/2016
- Current Status: [Resolved]
- Issue Description:
- Who: []
- Where: [Printers: 146, 128, 129, 130 and 47]
- When: []
- What: [printing junk material]
- Tracking
- Assigned to: Kurt Schelin <schelin@usc.edu>
- Diagnosis
- Networked printer virus infection.
- Action Steps
- An USC ITS ticket has been set up to resolved the networked printer problem.
- As temporary measure, timers were installed on 2 networked printers to prevent after hour printing of junk materials.
- Please contact GERO ITS if you need timers to prevent after-hour printing.
- Feedback / follow-up
- [New IP Address 10.102.24.16 only those connected to secure wireless, USC wired or VPN can access and print to printers now.]
ID: 2016-03 Media projection PC compatibility
- Ticket ID: 2016-03
- Ticket Date: 03/01/2016
- Current Status: [Work in progress]
- Issue Description:
- Who: []
- Where: [GER124, 116, 224, …]
- When: []
- What: [PC compatible media projection]
- Tracking
- Assigned to: Kurt Schelin <schelin@usc.edu>
- Diagnosis
- Mac/PC incompatibility.
- Microsoft Office format incompatibility.
- Action Steps
- PC-compatible media receiver will be installed in GER124, 116, 224. Upgrade in progress: quoted.
- To identify additional classrooms, conference rooms, and offices that need media receiver upgrade.
- GERO ITS will make available to the faculty necessary (long) cables and adaptors as alternatives to wireless projection.
- GERO ITS will assist faculty to acquire equipment suited for their specific needs.
- Feedback / follow-up
- [Pending]
- Ticket ID: 2016-04
- Ticket Date: 03/01/2016
- Current Status: [Closed]
- Issue Description:
- Who: []
- Where: []
- When: []
- What: [Office 365 lagging / freezing problem]
- Tracking
- Assigned to: Kurt Schelin <schelin@usc.edu>
- Diagnosis:
- Not reproducible.
- Lagging and freezing due to limited network connection.
- Action Steps
- We recommend faculty and students to use the offline version of the Office 365 to avoid potential freezing problem. The offline Office 365 is free for all faculty and students with a NetID account: Microsoft Office for Faculty and Staff, https://itservices.usc.edu/officefacstaff/; Microsoft Office for Students, https://itservices.usc.edu/officestudents/
- Feedback / follow-up
- [Pending]
ID: 2016-05 WiFi instability on the 3rd floor
- Ticket ID: 2016-05
- Ticket Date: 05/06/2016 Update 10/28/16
- Current Status: [Open]
- Issue Description:
- Who: [Min Wei]
- Where: [GER 3rd floor]
- When: [05/06/16]
- What: [GERO WiFi outage, USC Secure and Guest WiFi instable]
- Tracking
- Assigned to: [University]
- Diagnosis: [Campus wide connectivity failure that is being investigated]
- Action Steps: [University ITS looking into resolving the issue to prevent further connection drops]
- Feedback / follow-up
- [Pending]
ID: 2016-06 10.102 based printers down
- Ticket ID: 2016-06
- Ticket Date: 07/08/2016
- Current Status: [Open]
- Issue Description:
- Who: [Kurt Schelin]
- Where: [GER]
- When: [07/08/16]
- What: [GERO 10.102 Printers down]
- Tracking
- Assigned to: [ITS]
- Diagnosis: [pending]
- Action Steps: [pending]
- Feedback / follow-up
- [Pending]