Ratings galaxies apart: Government’s Nursing Home Compare gravitates toward clinical while Yelp reviewers highlight ‘human touch’ (McKnight’s Long-Term Care News)

McKnight’s Long-Term Care News featured a study led by Anna Rahman and Susan Enguidanos of the USC Leonard Davis School on how social media users who rate nursing homes often do so using more service-oriented criteria than government officials. The study compared Yelp reviews of nursing homes against their Nursing Home Compare rankings.