Next Avenue, MarketWatch and MSN featured Instructional Associate Professor of Gerontology and Director of USC Age-Friendly University Initiative, Caroline Cicero, on how companies’ push for fully digital communication might be leaving out older adults.
“I don’t think we should assume that everyone, young or old or middle-aged, is better off using an app to do our banking,” she said. “Companies need to provide humans to talk with. Automation and robots cannot handle questions that may not be pre-written.”
